The Challenge
Xfinity (Top 10 retail brand) was looking to become one of the the most loved brands in the U.S. and create one of the best customer experiences in all of retail.
The Solution
Create an internal communications and change management strategy that went beyond written word and enabled frontline employees to deliver the ultimate customer experience.
My Role
Assisted with the development of 6 Key Behaviors for frontline employees
Conceptualized and pitched the “Awesome X”
Led development of Awesome Experience Manager-Led Huddles
BOH Signage Ideation & Leadership Recognition Efforts
